Video Won't Play

Sometimes things just a bit wonky.

Here's are some things that you can try:

  1. Try refreshing your browser window (cntr+R on a PC or command-R on a Mac).
  2. Close out your browser (not just the browser window, but the application) completely, reopen your browser and see if the video will now play.
  3. Try a different browser (if that's an option).

If you're still having issues, send us a support ticket and include ALL of the following information:

  1. Are you viewing the site with a PC, Mac, tablet or smart phone?
  2. What browser are you using?
  3. If you're using Internet Explorer (IE), what version of IE are you using (IE 8, IE 9, IE 10)
  4. If you're using a tablet or smart phone, what is the brand and version (iPad 2, Samsung Galaxy, etc.) The more information about what you're using, the better.


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